# Knowledge base > The knowledge base is your organization’s searchable store of know-how: wiki pages, documents, approved FAQ entries, saved solutions from support requests, meetings, concept boards, tasks and added websites. The AI uses it to answer questions with a source. - Page: https://www.ciro-noise.de/glossar/wissensdatenbank - Deutsche Fassung: https://www.ciro-noise.de/glossar/wissensdatenbank.md The knowledge base in CIRO NOISE keeps your company's know-how in one place, so nobody has to answer the same question twice. You'll find it in the navigation under "Knowledge". There you search all sources at once and maintain your own entries. The knowledge base draws on pages from the wiki, documents from your file storage and attachments, FAQ entries your team writes as question and answer, approved solutions from support requests, meetings with their summary, concept boards, tasks with a description and up to five websites. The AI assistant Isa checks the knowledge base first and links the source in every answer. Under the hood, this is a RAG system. ## How the knowledge base works in CIRO NOISE Wiki pages, documents, meetings, concept boards and tasks with a description are added automatically. For each wiki page you decide whether it’s searchable, confidential or excluded. Private meetings, which only their participants can read, are never added. The search index refreshes every five minutes, so a changed page is findable in its new form within a few minutes. FAQ entries and support solutions are curated knowledge. Solutions that CIRO NOISE drafts from resolved requests wait under "To review" and only become searchable once approved, so nobody passes on an unchecked answer. Entries written by someone with write access apply immediately. Search finds an entry even with different words, in English and German. ## An everyday example For the third time this month, a customer asks support how to change their billing address. Jonas answers the request and then clicks "Save as knowledge". He checks the question and answer and saves. Next time, Mara finds the solution through search, and the AI suggests it with a link. ## Permissions and confidential content Roles decide who can read the knowledge base. Only people with write access to knowledge can create and approve entries. Entries, wiki pages and restricted meetings marked as confidential appear only for roles with the confidential knowledge permission, and they don't even count towards the totals for anyone else. ## How it differs from the wiki The wiki is where your team writes processes down in detail. The knowledge base is the search across it, plus short question-and-answer pairs from daily work. So a good wiki page never needs to be created twice. ## Frequently asked questions about Knowledge base ### What is a company knowledge base? A knowledge base gathers a company’s know-how in one searchable place. In CIRO NOISE it includes wiki pages, documents, FAQ entries, saved support solutions, meetings, concept boards, tasks with a description and added websites. ### Is every resolved support request added to the knowledge base automatically? Not without a check. When a request is resolved and contains a reply from your team, CIRO NOISE drafts an entry from it without personal data. It only becomes searchable once someone with write access to knowledge approves it. You can also save a solution yourself with "Save as knowledge". ### How soon can a new wiki page be found in the knowledge base? CIRO NOISE refreshes the knowledge base search index every five minutes. A new or changed wiki page is searchable in its current form within a few minutes. ### Can I exclude a wiki page from the knowledge base? Yes. For each wiki page you choose whether it's searchable, confidential or not indexed. Excluded pages don't appear in the knowledge base or in AI answers. ## Related terms - [RAG](https://www.ciro-noise.de/en/glossary/rag.md) - [Isa](https://www.ciro-noise.de/en/glossary/isa.md) - [Confidential knowledge](https://www.ciro-noise.de/en/glossary/confidential-knowledge.md) - [Wiki page](https://www.ciro-noise.de/en/glossary/wiki-page.md) See the feature: https://www.ciro-noise.de/en/features/assistant.md ## CIRO NOISE at a glance - CIRO NOISE is a workspace for small businesses and teams of up to about 50 people: wiki, tasks, customer requests, finance with quotes and invoices, customers (CRM), meetings, knowledge with AI, social media, password vault, and time tracking behind one login. - Price: the first 2 seats are free, with every feature. Each additional seat costs €25 per month plus VAT. No credit card to start. - Privacy: servers and AI run in EU data centers, content never trains AI models, and permissions apply per person and feature. - AI connection: Claude and other AI assistants connect through MCP, the open standard for AI tools, with exactly the permissions of the person. - Provider: CIRO GmbH, Eching, Germany. Contact: hello@ciro.gmbh, phone +49 89 24 88 31 22.