# PIN

> The PIN is a six-digit code your customer sees once, right after submitting a request. She uses it to open her request in the support portal. After five wrong attempts, the PIN is locked.

- Page: https://www.ciro-noise.de/glossar/pin
- Deutsche Fassung: https://www.ciro-noise.de/glossar/pin.md

The PIN keeps a request in the support portal away from prying eyes. It has six digits and appears right after the request form is submitted, only that one time, so the customer should write it down.

Anyone who only knows the address of a request in the support portal sees nothing without the PIN except the request number and a prompt for the PIN. The secure link in the emails, however, opens the request without the PIN, so the customer shouldn't pass it on.

## How the PIN works in CIRO NOISE

The customer enters the six-digit PIN in the support portal. If it's correct, the page stays unlocked in that browser for one hour. A PIN is valid for 90 days from when the request was created. CIRO NOISE never stores it in plain text, so not even your team can look it up.

After five wrong attempts, the PIN is locked. CIRO NOISE also limits how many attempts are possible in a short time, so nobody can simply try number after number.

## Forgotten or locked PIN

The support portal offers “Forgot your PIN? Get a new link by email”. If an email address is stored on the request, the customer receives a secure link that opens the request without the PIN and is valid for 90 days. Alternatively, your team generates a new PIN in Support and passes it on. The old PIN stops working.

## An everyday example

Ms. Sommer submitted her request on her phone and wrote down the PIN 482 913. In the evening she opens her request in the support portal on her laptop and enters the PIN. A week later she has lost the note. She clicks “Forgot your PIN?” and opens the request through the link in her inbox.

## Frequently asked questions about PIN

### How long is the support portal PIN?

The PIN in CIRO NOISE has six digits. The customer sees it once, right after submitting her request.

### How many wrong attempts does the PIN allow?

After five wrong attempts, CIRO NOISE locks the PIN. A new link by email or a new PIN from the support team gets the customer back in.

### How long is a PIN valid?

A support portal PIN in CIRO NOISE is valid for 90 days from when the request was created. Once entered, the page stays unlocked for one hour.

### What do I do if I forgot my PIN?

In the support portal, choose “Forgot your PIN? Get a new link by email”. That secure link opens your request in CIRO NOISE without the PIN and is valid for 90 days.

## Related terms

- [Support portal](https://www.ciro-noise.de/en/glossary/support-portal.md)
- [Ticket](https://www.ciro-noise.de/en/glossary/ticket.md)

See the feature: https://www.ciro-noise.de/en/features/support.md

## CIRO NOISE at a glance

- CIRO NOISE is a workspace for small businesses and teams of up to about 50 people: wiki, tasks, customer requests, finance with quotes and invoices, customers (CRM), meetings, knowledge with AI, social media, password vault, and time tracking behind one login.
- Price: the first 2 seats are free, with every feature. Each additional seat costs €25 per month plus VAT. No credit card to start.
- Privacy: servers and AI run in EU data centers, content never trains AI models, and permissions apply per person and feature.
- AI connection: Claude and other AI assistants connect through MCP, the open standard for AI tools, with exactly the permissions of the person.
- Provider: CIRO GmbH, Eching, Germany. Contact: hello@ciro.gmbh, phone +49 89 24 88 31 22.