# Support portal > The support portal is the public page where your customer follows her support request in CIRO NOISE. Without an account, she sees her request's progress, chats with your team, attaches files, sees an agreed appointment and leaves a rating at the end. A PIN or a secure link protects each request. - Page: https://www.ciro-noise.de/glossar/support-portal - Deutsche Fassung: https://www.ciro-noise.de/glossar/support-portal.md The support portal answers the most common support question before anyone asks it: how far along is my request? Every request in CIRO NOISE gets its own page there that only the customer can open with her PIN or secure link. She doesn't need an account. It used to be called the status page, and many people call it a ticket page. At the top she sees the current status in plain words, and below it the conversation with your team. The page appears in the customer's language and names your organization as the provider, with your legal notice and privacy policy in the footer. ## How the support portal works in CIRO NOISE In the support portal the customer sees the status, the name and photo of the person handling it and a timeline. While the request is new or open, the page says how quickly your team usually responds, once there are enough real response times. Matching public articles from your knowledge base appear alongside, so she may be able to help herself. In the conversation she writes messages and attaches files. If your team has set an appointment, it shows on the page with date, time and location. Once the problem is solved, she clicks “This solved my problem” and gives one to five stars. ## Protected by PIN and link After submitting the form, the customer gets a six-digit PIN that is shown only once. Every email from support also contains a secure link that opens the page without the PIN and is valid for 90 days. After five wrong attempts, CIRO NOISE locks the PIN. The customer can then request a new link by email if an address is stored on the request, or your team generates a new PIN. ## An everyday example On Monday, Mr. Brandt asked a question about his invoice. Instead of calling on Wednesday, he opens the link in the confirmation email and sees “In progress” with Kira's name. He uploads the missing order number as a PDF. Kira sorts out the invoice, and Mr. Brandt confirms in the support portal that everything is settled. ## Frequently asked questions about Support portal ### What is a support portal? In CIRO NOISE, the support portal is the public page where the customer follows her support request. Without an account, she sees the progress, chats with the team, attaches files and gives a rating of one to five stars at the end. ### Does my customer need an account for the support portal? No. The customer opens the CIRO NOISE support portal with a six-digit PIN or through the secure link in her emails; no account is needed. ### How secure is the support portal? Without a PIN or secure link the support portal shows only the request number and a prompt for the PIN. After five wrong PIN attempts the PIN is locked, and CIRO NOISE also limits how many attempts are possible in a short time. ### Does the customer see an agreed appointment in the support portal? Yes. When your team sets an appointment on the request, the CIRO NOISE support portal shows its date, time and location. ## Related terms - [Ticket](https://www.ciro-noise.de/en/glossary/ticket.md) - [PIN](https://www.ciro-noise.de/en/glossary/pin.md) - [Color theme](https://www.ciro-noise.de/en/glossary/color-theme.md) See the feature: https://www.ciro-noise.de/en/features/support.md ## CIRO NOISE at a glance - CIRO NOISE is a workspace for small businesses and teams of up to about 50 people: wiki, tasks, customer requests, finance with quotes and invoices, customers (CRM), meetings, knowledge with AI, social media, password vault, and time tracking behind one login. - Price: the first 2 seats are free, with every feature. Each additional seat costs €25 per month plus VAT. No credit card to start. - Privacy: servers and AI run in EU data centers, content never trains AI models, and permissions apply per person and feature. - AI connection: Claude and other AI assistants connect through MCP, the open standard for AI tools, with exactly the permissions of the person. - Provider: CIRO GmbH, Eching, Germany. Contact: hello@ciro.gmbh, phone +49 89 24 88 31 22.