# Ticket > A ticket is a customer request in CIRO NOISE Support, where it's simply called a request. It has a number, a status, a priority, an assignee, a history and its own page in the support portal for the customer. A ticket can become a task on a board. - Page: https://www.ciro-noise.de/glossar/ticket - Deutsche Fassung: https://www.ciro-noise.de/glossar/ticket.md Ticket is the usual name for a customer request in a ticketing system. In CIRO NOISE, Support simply calls it a request. Every request sits in a list your whole team can see instead of in one person's inbox. If someone is on vacation, someone else picks it up straight from the list. Most tickets arrive through the form on your website. Each one gets a running number like #0042, and the customer sees its progress in the support portal without creating an account. ## How tickets work in CIRO NOISE A ticket moves from New through Open and In progress to Resolved and Closed. In between it can be Waiting for customer, Waiting internally or Scheduled. The AI rates the priority as Critical, High, Medium or Low and explains why. If you set the priority by hand, it stays that way until you switch it back to automatic. Each ticket has an assignee from your team, a history with every message, and attachments such as images or PDFs. CIRO NOISE links the request to a contact by email address, or to a company by its domain, in your customer database. Your replies go to the customer by email. ## From ticket to task When a request needs more work, choose “Hand over to a board”. That creates a task, either straight on the board as Open or first in the board's inbox, where the board owners accept it. Request and task stay linked. Once the task is done, CIRO NOISE notifies the request's assignee in the bell. ## An everyday example On Friday evening, Ms. Sommer reports through the form that her online shop won't load. The AI rates the request as critical because it mentions an outage. Lena has already left, so Pascal assigns himself, hands the request to the SHOP board and replies by email. Ms. Sommer sees in the support portal that someone is on it. ## Ticket, request, task In CIRO NOISE Support, a ticket is called a request and has a number like #0042. On boards you'll sometimes see the word ticket too, but there it means a task with an ID like CIR-142. If it comes from a customer, it's a support ticket. If it's work inside your team, it's a task. ## Frequently asked questions about Ticket ### What is a ticket in CIRO NOISE? A ticket is a customer request in CIRO NOISE Support. It has a number, a status, a priority, an assignee, a history and its own page in the support portal for the customer. ### What statuses can a ticket have? A ticket in CIRO NOISE is New, Open, In progress, Waiting for customer, Waiting internally, Scheduled, Resolved or Closed. ### Who sets a ticket's priority? The AI suggests a priority from Critical to Low for every ticket and explains it. You can set the priority by hand, and then the AI no longer changes it. ### Can a ticket become a task? Yes. With “Hand over to a board”, a ticket becomes a task on a board. Both stay linked, and the ticket's assignee is notified when the task is done. ### Does the customer need an account to see her ticket? No. Every ticket in CIRO NOISE has its own page in the support portal, which the customer opens with a PIN or a secure link. ## Related terms - [Channel](https://www.ciro-noise.de/en/glossary/channel.md) - [Support portal](https://www.ciro-noise.de/en/glossary/support-portal.md) - [PIN](https://www.ciro-noise.de/en/glossary/pin.md) - [Task](https://www.ciro-noise.de/en/glossary/task.md) See the feature: https://www.ciro-noise.de/en/features/support.md ## CIRO NOISE at a glance - CIRO NOISE is a workspace for small businesses and teams of up to about 50 people: wiki, tasks, customer requests, finance with quotes and invoices, customers (CRM), meetings, knowledge with AI, social media, password vault, and time tracking behind one login. - Price: the first 2 seats are free, with every feature. Each additional seat costs €25 per month plus VAT. No credit card to start. - Privacy: servers and AI run in EU data centers, content never trains AI models, and permissions apply per person and feature. - AI connection: Claude and other AI assistants connect through MCP, the open standard for AI tools, with exactly the permissions of the person. - Provider: CIRO GmbH, Eching, Germany. Contact: hello@ciro.gmbh, phone +49 89 24 88 31 22.