# We want to hear from you

> Write to us, call, or book a call. At CIRO NOISE, a person from the team always answers. If 20 or more people on your team use it, you also get a dedicated point of contact.

- Page: https://www.ciro-noise.de/hilfe
- Deutsche Fassung: https://www.ciro-noise.de/hilfe.md

## Or talk to us directly

By phone, by email, or on a video call: a person from the team answers.

- Phone: +49 89 24 88 31 22 (daily, 10 a.m. to 6 p.m.)
- Email: hello@ciro.gmbh (Reply usually the same business day)
- Call: https://www.ciro-noise.de/demo-buchen (30 minutes on video with someone from our team)

## A dedicated point of contact from 20 people

If 20 or more people on your team use CIRO NOISE, we assign you a customer success manager: a name instead of a queue. Smaller teams reach our support by phone, email and video, and a person from the team answers there too.

### Set up together, not alone

In the first call, we set up with you what your team needs first: features, roles, and the move from your current tool. You show us how your team works today: where tasks live, how requests come in, and who writes the invoices. We show you how that looks in CIRO NOISE and set it up with you on the spot. By the end of the call, your team is working with real data instead of an empty account.

- Video call, about 30 minutes
- Import from Notion, Confluence, or Trello together
- Roles and permissions that fit your team
- Your first workflows set up, such as the support form or booking page
- Claude or other AI assistants connected, if you use them

### One person who knows your team

From 20 people on, you always talk to the same person. They know how your team works and reach out when something changes for your team. For the quick question in between (pricing, cancellation, privacy, integrations), the answers are in the FAQ, sorted by topic.

- The same person for every question
- Check-ins as often as suits you
- New features explained before you go looking

## How we stay in touch

We build CIRO NOISE with the teams who use it. That is why we talk to you regularly, not only when something is stuck.

- **Getting to know you**: A call to start: what your team has planned and where it begins.
- **After 30 days**: We check in: what works, what is missing, what is cumbersome?
- **Your request on our board**: What you ask for becomes a task on our side. You hear from us when it ships.
- **Talking regularly**: If you like, we talk every quarter about what your team needs next.

## How to help us help you

With these four details, we can get started right away without asking back.

- **Organization and account**: Tell us your organization's short code and the email address you sign in with.
- **The steps**: What did you try, what happened and what did you expect? A task or ticket number like CEF-142 helps us a lot.
- **Screenshot**: A picture often shows more than three paragraphs. Make sure no passwords or credentials are visible on it.
- **When**: The date and approximate time, so we look in the right place in the logs.

## CIRO NOISE at a glance

- CIRO NOISE is a workspace for small businesses and teams of up to about 50 people: wiki, tasks, customer requests, finance with quotes and invoices, customers (CRM), meetings, knowledge with AI, social media, password vault, and time tracking behind one login.
- Price: the first 2 seats are free, with every feature. Each additional seat costs €25 per month plus VAT. No credit card to start.
- Privacy: servers and AI run in EU data centers, content never trains AI models, and permissions apply per person and feature.
- AI connection: Claude and other AI assistants connect through MCP, the open standard for AI tools, with exactly the permissions of the person.
- Provider: CIRO GmbH, Eching, Germany. Contact: hello@ciro.gmbh, phone +49 89 24 88 31 22.