The help desk for your team
Requests — A request sat in the inbox for three days because Lena was on vacation, and the customer called to ask whether his email had arrived. With the CIRO NOISE help desk your customers write through the form on your website. Every request sits with a number, a status and an owner in a list your whole team sees. The AI suggests a priority and a reply, the reply goes out by email, and the customer sees where things stand in the support portal.
One help desk everyone sees
Requests arrive through the form on your website, and every organization has a public address for it. Every request gets a number, a priority, an owner, a history and attachments such as images or PDFs. Its status runs from New through Open, In progress and Resolved to Closed. Confirmation and replies go out by email on behalf of your organization, with its short name as sender. On her page in the support portal the customer also sees how quickly your team usually replies, calculated from your real response times over the last 90 days.
Three requests as they come in every week
An outage on Friday, a question from last month and one that needs an appointment.
Friday, 4:40 pm: Ms. Sommer reports an outage
The request comes in through the form, with a screenshot attached. The AI rates it urgent and explains that with the word “outage” and the time of day. Lena has already left, so Pascal takes the request from the list and sets himself as owner. The reply goes out by email, the state is in the support portal, and Ms. Sommer does not have to call on Monday.
Priority with a readable reason
Attachments right on the request
Reply by email, state in the support portal
Change owner with one click
Tuesday: the question that came up last month
A customer asks about the credit note for a canceled invoice. The AI finds the resolved request from March and the wiki page on it and attaches a reply proposal to the request. Lena reads, changes one sentence and sends. The customer clicks “This solved my problem” in the support portal and gives five stars.
Proposal from the wiki and resolved requests
Sent only after a person clicks
“Solved” click by the customer
Rating with one to five stars
Thursday: the request needs a conversation
Ms. Sommer wants to discuss the new form on the website. Lena sets up a meeting right from the request. It sits in her calendar, and Ms. Sommer gets the invitation. The request already hangs on the Brandt & Söhne record, because CIRO NOISE recognized the company by the email address. At month end Kira sees in the reports how fast the team replied and how satisfied the customers were.
Meeting right from the request
Customer record by email domain
Reports only for those with permission
Response time and satisfaction as figures
Requests in detail
Form, support portal, AI suggestions and reports at a glance.
- Contact form for your website
- Requests arrive through the form on your website. Every organization has a public address for it.
- Tickets with status and priority
- Number, status from New to Closed, priority, owner, history, attachments as image or PDF.
- Support portal without an account
- No account needed, opened with a PIN or secure link. The customer sees the state, replies and attaches files.
- Emails in your company’s name
- Confirmation and replies go out with your organization's short name as sender. The response time the customer sees in the support portal comes from real figures.
- AI reply suggestions
- Suggestions for priority and reply, plus translation and summary. A reply goes out only after your click.
- Response time and satisfaction
- “My requests” shows every person their own. Only people with the permission see the reports on response time and satisfaction.
Tell Claude. CIRO NOISE records it.
Claude connects to your organization through MCP, the open standard for AI tools. Every feature lives in one system, so one sentence from you is enough for Claude to look up the customer, draft a quote, create a task and update the wiki. It works with exactly the permissions you grant.
Claude in support
Find earlier solutions and proven answers to a question
Read the customer record with open requests, invoices and history
Turn a request into a task for the team, with the invoice and the proven reply linked
Log what you promised the customer on their record
Frequently asked questions
Yes, for the customer service of small teams. Every request becomes a ticket with a number, priority, status, owner and history. Replies go out by email, and the customer follows her ticket in the support portal. Requests come in through the form on your website, not through a forwarded mailbox.
In a few minutes. You embed the request form on your website as a snippet of code or send it as a link, and every request lands right away in your team's list. Replies go to the customer by email.
In the support portal, protected by a PIN or a secure link, with no account needed. There she sees the status, replies, attaches files and rates at the end how satisfied she was.
It suggests a priority and a reply, based on your wiki and on resolved requests, and explains both. Your team checks, adjusts and sends. Every reply goes out faster and still sounds like your team.
Yes. Once a request is resolved, the AI turns it into a draft knowledge entry without personal data. As soon as someone on your team approves it, the AI draws on it for a similar question and suggests the earlier reply. Internal notes on the request stay within the team.
With one click on the request: the task lands with its own number in the board you choose, and the link works both ways. The customer keeps following the state in the support portal, your team works in the board.
In the reports on response time and satisfaction, calculated from the history and your customers' ratings. Every reply sits on the request with name and time, and “My requests” shows each person their own.
And everything else is already included
Every feature shares one login and one permission system. A request sits in the customer record, becomes a task and lands on the invoice without anyone retyping it. Here is what else is included:
Wiki
The wiki for your team
Your company's wiki: pages and subpages in a tree for processes, onboarding and decisions. Every change is kept as a version, the full text is searchable, and images and comments sit on the page. The AI knows what is written here and names the page as its source.
- Build the structure as deep as you need
- Change without losing the old version
- Find the page with a single word
Boards
Projects and tasks in view
Project planning and tasks in one: projects with their own board, columns, weeks or sprints and goals with a date. Every task has a key like CIR-142, an owner, a due date and a priority. Whatever comes from outside lands in the board's inbox, and whatever is open sits on the owner's start page.
- Call the task by its name
- Plan the next few weeks precisely
- Keep every task in view
Finance
Invoices and receipts online
You capture receipts as a photo or PDF, and the AI reads amount, date and supplier. Add the path from quote through order confirmation and delivery note to invoice, e-invoicing, dunning in four levels, bank reconciliation by statement and the DATEV export for your accountant.
- Photograph the receipt, done
- Write quotes and invoices from the customer record
- Send the invoice as an e-invoice, with a check
Customers
The CRM for your customers
Companies, contacts and deals in one record, with every request, quote, invoice and meeting of that customer. CIRO NOISE calculates revenue and open receivables, and follow-ups remind the person responsible.
- See everything about this customer on one page
- Never create anyone twice
- Follow up before the customer forgets
Pitches
A pitch made for this client
You build a dedicated proposal page for each client from blocks, in the client’s branding and behind an access code. CIRO NOISE pulls facts from the client’s website to make the pitch personal, and afterward shows you who read which section and for how long.
- Every page in the client’s branding
- Facts from the client’s website
- See who reads, and for how long
Booking
Meetings without email ping-pong
Your customers book their own appointment on your website, only at times when you are actually free. CIRO NOISE checks calendars, vacation and public holidays, shares the appointments across your team and sends the confirmation and reminder.
- Only times when you are free
- Round robin across your team
- Embedded on your website
Meetings
Meeting notes, no typing
Meetings from Google Meet arrive with transcript, duration and attendees. The AI summarizes and lists decisions and action items, and one click turns an item into a task with an owner. You share each meeting individually, and customer meetings attach themselves to the customer record.
- Read what was discussed
- The notes in a few lines
- Turn the decision into a task
Knowledge & assistant
AI answers with sources
Your company memory with an AI in front of it: it answers questions from wiki, documents, tasks, requests, meetings, customers, invoices and time tracking and names the source for every answer. Behind it is a RAG system that looks up the right passages before every answer. The AI sees only what the asking person may see, runs in the EU and can be switched off per organization.
- Check the answer with one click
- Revenue figures only for those allowed to see them
- Reads contracts, PDFs and your website too
Social media
Social media in your look
Your team builds posts and carousels in your own brand kit, publishes them straight to Instagram and answers comments in one place. Images come from your own library or from the AI, which also suggests text in your brand voice. For LinkedIn you export the slides as a PDF, for other networks as images.
- Every slide in your colors
- Publish straight to Instagram
- Reply to comments alongside the rest of your work
Password manager
Team password manager
The password vault has private and shared entries, all encrypted, and only people whose role grants access see the shared ones. You reveal a password with a code sent by email and share it with outsiders through a link that works once. Anyone who loses the role loses access right away, and neither the AI nor an API key can reach the vault.
- Share logins by role
- Give the agency a link that works once
- The vault locks itself
Time tracking
Employee time tracking
Your team clocks in, clocks out and takes breaks with one button, requests vacation and calls in sick. CIRO NOISE calculates target hours, actual hours and the time account and checks maximum hours, breaks and rest periods under the German Working Hours Act, as the duty to record working time has required since the Federal Labor Court ruling of September 13, 2022. Every change keeps its trail, and at month end you export timesheets, a payroll CSV and the audit export with every change.
- Clock in with one button, in the browser or on the phone
- Let CIRO NOISE check the Working Hours Act
- Every entry stays traceable
Short links
Short links that keep count
Short links with a QR code in your brand color, an expiry date and a view limit. Every link counts clicks and scans, and one link per channel shows where the visits come from.
- See clicks and scans per link
- Pass the campaign on automatically
- Compare your channels
Two seats are free
With up to two people, you use CIRO NOISE for free, all features included. From the third person on, each seat is €25 per month plus VAT.
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