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What the words in CIRO NOISE mean, from AI allowance to wiki page. Every term has its own page with an example, common questions and the way to the matching feature.
The AI allowance is the monthly amount of AI usage included in your organization's price. Every answer from the AI assistant and every receipt recognition uses part of it, and the allowance grows with every seat you book.
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An API key lets your own scripts and programs access CIRO NOISE. It belongs to exactly one person in exactly one organization and can do at most what that person may do.
A board is the overview of a project in CIRO NOISE: tasks sit as cards in columns like Open, In progress, In review and Done and move from left to right. Each board has its own prefix, which forms the IDs of its tasks.
The channel is the route by which a customer request reaches you. In CIRO NOISE, that's the web form you embed on your website. The person who asked gets replies by email, provided she gave an address, and sees progress in the support portal.
The color theme is your organization's look in CIRO NOISE: colors, corner radius, depth, navigation and logo. Owners and admins choose it under Organization › Appearance, and it applies to all members in the app.
Company memory is everything your team records in CIRO NOISE: wiki pages, tasks, requests, meetings, customer records and invoices. The AI answers questions from it, cites a source for every answer and shows each person only what they are allowed to see.
A concept board is a free canvas for sketches, workshops and workflows. In CIRO NOISE you place tasks, wiki pages and people on it as cards, drag in images and draw together with your client in the project room.
Confidential knowledge means wiki pages, knowledge entries and restricted meetings marked as confidential. The AI and search show them only to people whose role has the separate "Confidential knowledge" permission.
A cost center is an area of your business that you assign receipts to, such as office, marketing or a project. Reports then show for each cost center how much was spent and earned there.
A deal is a potential order with a value, a stage and an expected close date. In CIRO NOISE it moves from lead through qualified, proposal and negotiation to won or lost, and it usually belongs to a company in the customer record.
An invoice is the request for payment you send to your customer. In CIRO NOISE it gets a gapless number when issued, is checked for missing mandatory details and goes out as a PDF or as an e-invoice in ZUGFeRD or XRechnung format.
Isa is the AI assistant in CIRO NOISE. She answers questions from your wiki, tasks, requests, customers, finances and meetings, links the source and sees only what the person asking may see. She doesn't change existing content.
The knowledge base is your organization’s searchable store of know-how: wiki pages, documents, approved FAQ entries, saved solutions from support requests, meetings, concept boards, tasks and added websites. The AI uses it to answer questions with a source.
A label is a colored tag on a task, such as “Bug”, “Customer” or “Invoice”. Each board has its own labels, a task can carry several, and you can filter and group your board by them.
A leave request asks for days off, which a manager approves or declines. In CIRO NOISE you submit it in Time tracking with “Request absence”, also for training, special leave or time off in lieu.
MCP, the Model Context Protocol, is the open standard that lets AI tools like Claude or ChatGPT work with applications. Through it they read your wiki, tasks, customers and meetings in CIRO NOISE and create new items, always with your permissions.
A meeting summary captures in a few lines what was discussed, what was decided and what happens next. In CIRO NOISE it is created after a Google Meet call that has a transcript or Gemini notes, and each action item becomes a task in one click.
A member is anyone with their own account in your organization, no matter which features they use. Members and open invitations take up seats of their kind: full seats from the subscription or free time-tracking seats.
A mention is an @name in a comment, a task description or a wiki page. On a concept board you insert the person as a card instead. The person you mention gets notified, even if they don't otherwise follow the task.
A one-time code (OTP, one-time password) is a six-digit code CIRO NOISE sends by email. It's valid for 10 minutes and works once. You use it to sign in without a password, unlock the vault or confirm a deletion.
A one-time share is a link that shows a password from the vault exactly once and is invalid afterwards. It lets you pass credentials to outside people without sending the password itself. The recipient doesn't need an account.
The organization is the space your team works in within CIRO NOISE. Members, permissions, subscription and all content belong to exactly one organization, and a person can be a member of several organizations.
A permission override is an individual permission for one person in a specific feature: they may do more or less there than their role bundle allows. Everything else keeps following the bundle, and the override disappears once the person leaves the organization.
The PIN is a six-digit code your customer sees once, right after submitting a request. She uses it to open her request in the support portal. After five wrong attempts, the PIN is locked.
A prefix is a board's short identifier of up to eight capital letters or digits, such as CIR. Combined with a task's running number, it forms an ID like CIR-142 that you can say out loud and find again.
A project guest is a person from a client company whom you invite into the project room of a shared project. They see only what you share, comment or contribute, need no subscription and don't take up a seat in your organization.
A quote is the document in which you propose services and prices to a customer. In CIRO NOISE you create it under Finance, the customer accepts it in the customer portal, and it turns into an order confirmation, delivery note and invoice.
RAG (retrieval-augmented generation) means an AI looks up the matching passages in your own data before every answer and writes the answer from them. In CIRO NOISE, the AI assistant Isa works this way and names those passages as its source.
A receipt is an invoice or proof of purchase you store as a PDF, photo or e-invoice in finance. The AI reads amount, date and vendor, but the receipt is only created once you have checked the fields.
A recurring item is an expense or income that comes up regularly in the same amount, such as rent, licenses or insurance. You set up a rule once, and CIRO NOISE creates the receipt as a draft every month, quarter or year.
A report shows aggregated figures across a whole area of your organization, such as spending per cost center, response times in support or deals won. Each report has its own permission.
The role decides what a member may do in your organization. CIRO NOISE has three fixed roles, Owner, Admin and Viewer, and role bundles that set permissions per feature for every other member.
A role bundle is a named set of permissions for the individual features, such as Project work, Customer service or Management. You maintain it once and assign it to several members instead of setting permissions for each person.
A sprint is a fixed period, usually one or two weeks, for which your team plans tasks from a board. In CIRO NOISE each sprint shows progress and a chart of how much is still open, and open tasks move to the sprint you choose when you complete it.
The subscription is what your organization has booked in CIRO NOISE: one product, all features included, billed per seat per month. The first two seats are free, and each additional seat costs €25 a month plus VAT.
The support portal is the public page where your customer follows her support request in CIRO NOISE. Without an account, she sees her request's progress, chats with your team, attaches files, sees an agreed appointment and leaves a rating at the end. A PIN or a secure link protects each request.
A task is a piece of work someone on your team needs to get done. It sits as a card on a board, carries an ID like CIR-142 and has an assignee, status, priority, due date, labels and comments.
A ticket is a customer request in CIRO NOISE Support, where it's simply called a request. It has a number, a status, a priority, an assignee, a history and its own page in the support portal for the customer. A ticket can become a task on a board.
Time tracking means recording the start, end and breaks of working time. In CIRO NOISE your team clocks in with a button in the browser, and CIRO NOISE calculates target hours, actual hours and the time balance and checks the rules of the German Working Hours Act.
The vault is the encrypted password store in CIRO NOISE for private and shared credentials. You reveal a password only after entering a code sent by email, and the vault then stays open on that device for 60 minutes.
A vendor is a business partner who sends you invoices, such as your landlord or your software provider. CIRO NOISE keeps each vendor once, with bank details and tax numbers, and recognizes them on the next receipt.
A version is a saved state of a piece of content with person and time, such as a wiki page, task or quote. CIRO NOISE merges autosaves by the same person within 10 minutes into one version.
A wiki page is a document in the CIRO NOISE wiki, for example for a process or onboarding. It has headings, lists and tables, subpages, attachments, comments and versions, and its full text is searchable.
The first two seats are free, with no credit card. Most terms explain themselves on the first click.
